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Shlomo Bielak - Solution Architect

After more than 8 years of experience in VoIP, I have gained a comprehensive “360 degree” view of the infrastructure, and have become an indispensable leader in system maintenance and implementation of new projects for every client I have worked with. Follow through and cracking the most complex tickets that perplex those around me is my specialty. My networking experience is also growing continuously and continues to be a keen interest of mine. I am an individual who works tirelessly to ensure quality service. When you are the person clients request when handling their most urgent and complex cases, you know you are doing something right. If you want objective evidence to this end, have a look at my numerous recommendations – I believe that they speak for themselves. Feel free to contact me for more information.

AVAYA Entry level certification - 2008
ITIL Foundation Certification - 2008
Cisco Certified Network Associate - 2006
Cisco Certified Network Associate Voice Edition - 2008
Cisco Certified Voice Professional - 2010 (recertified)
Cisco Certified Internetwork Expert/Voice - 2011 In progress - expected 2011


Project design, VoIP, Telephony, Unity/Unity Express (4/7x), Cisco IP Phone applications, CallManager/Express (CUCM4/6/7x), UCCE/IPCC/CVP Enterprise (4/7X), Unity Connection 6/7, Voice routers including VXML, Gatekeepers, Trunking, SIP/MGCP/H323, Upgrades & fixes, NICE recording software, Microsoft software & OS, Avaya, Cisco, Active Directory, Exchange, SQL, Visio, Excel, Novell ZENworks, Routers & Switches, general IT and system administration, web/graphic design.

Employment Record

Bell IP Solutions    AT&T    IBM    Intesys    Siemens    Microsoft    Dow Chemical    Economical Insurance Group